Contact Everest
Call your nearest branch or our main support number to notify us of the death.
Claims support
When you need us most, we are ready.
Our claims team will guide you through the first steps and required documents with sensitivity and clarity.
What to do first
Three clear steps to start a claim.
Gather documents
A consultant will confirm which documents are required for the specific claim.
Submit and follow up
Submit the completed documents and keep in contact with your assigned consultant.
Document checklist
Prepare the common claim documents.
Requirements can vary. Please let an Everest consultant confirm the exact documentation for your circumstances.
Log a claim onlineCompleted and signed claim notification formCertified death certificate and identity documentsBI-1663 pages 1, 2 and 3Supporting relationship or student documents, where applicableBank statement for payment of approved benefits
Log a claim online
Tell us what happened.
Complete this notification form and an Everest consultant will contact you to guide you through the claim. You do not need to upload sensitive documents here.
Need urgent assistance?Call or WhatsApp 065 920 4441
Claims questions
Clear guidance when you need it.
Open a question to see the answer. If you still need help, our team is available by phone or WhatsApp.
Do I need every document before notifying Everest?
No. You can log the claim notification first. An Everest consultant will then confirm the exact documents required for the circumstances of the claim.
Can I upload identity documents on this website?
No. The online form intentionally does not request sensitive document uploads. A consultant will explain the approved way to provide supporting documents.
What happens after I submit the form?
You will receive an on-screen claim reference. An Everest consultant will contact you to confirm the next steps, required documents and the branch assisting you.
What should I do if I need urgent funeral assistance?
Call or WhatsApp Everest on 065 920 4441, or contact your nearest Everest branch directly.